Privacy Policy

At Phone a Flower Australia ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.phoneaflower.com.au.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide when you:

• Contact us through our website or email
• Subscribe to our newsletter or updates
• Submit inquiries about advertising opportunities
• Participate in surveys, promotions, or feedback requests

This information may include:

• Name and email address
• Phone number (if provided)
• Message content from contact forms
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: Browser type, operating system, device type, and screen resolution
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Location Data: General geographic location based on IP address (country/city level)
• Referral Information: How you arrived at our website (search engine, social media, direct link)

How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our website and services
• To respond to your inquiries and communications
• To send newsletters and promotional materials (with your consent)
• To analyze website usage and optimize user experience
• To detect and prevent fraudulent or unauthorized activity
• To comply with legal obligations and protect our rights

Third-Party Services

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on pages. This data helps us understand how visitors interact with our site and improve our content. For more information, please review Google's Privacy Policy.

Amazon Associates Program

Phone a Flower is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.au. When you click on Amazon product links on our website, Amazon may collect information about your browsing and purchase behavior. Please review Amazon's Privacy Notice for details.

Advertising Partners

We may work with advertising partners who use cookies and similar technologies to serve relevant advertisements. These partners may collect information about your online activities over time and across different websites.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being placed. However, disabling cookies may affect website functionality.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website and conducting business (subject to confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, property, safety, or the rights of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

External Links

Our website may contain links to external websites, including Amazon.com.au and other third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: cyis1000@gmail.com
• Website: Contact Page

We will respond to your inquiry within a reasonable timeframe.